Performance QA Strategy and Governancemanagement Analysis & Operational Auditing

In any city around the world 00447455203759 Course Code: s

Course Description

Introduction

Performance Quality Assurance (PQA) ensures KPIs, performance reports, and underlying data are accurate, consistent, and trusted for decision-making. This practical program equips Grade 5 specialists with the fundamentals to build strong PQA governance, apply simple controls, and run effective assurance routines that improve reporting quality and reduce risk.

Course Objectives

By the end of this course, participants will be able to:

·        Understand Performance QA purpose and scope

·        Set clear governance roles and standards

·        Apply practical controls to KPI reporting

·        Run basic assurance testing and reviews

·        Report issues and drive improvements

Target Audience

This course is designed for:

·        Grade 5 performance QA specialists

·        KPI and reporting coordinators

·        Performance management support staff

·        Quality, compliance, and control teams

·        Teams supporting dashboards and reports

Course Outlines

Day 1: Performance QA Foundations

·        What Performance QA covers

·        Common KPI/reporting failures

·        Basic QA principles

·        PQA roles and responsibilities

·        Activity: PQA self-assessment

Day 2: Governance and Standards

·        KPI definitions and dictionaries

·        Reporting standards and templates

·        Approval workflows and sign-offs

·        Version control basics

·        Workshop: Build a standards checklist

Day 3: Controls and Data Checks

·        Completeness and accuracy checks

·        Reconciliations and cross-checks

·        Reasonableness and trend checks

·        Exception logging and evidence

·        Activity: Run a QA checklist

Day 4: Assurance Testing Basics

·        Walkthroughs and sampling

·        Trace KPI to source data

·        Document findings clearly

·        Issue severity and escalation

·        Case study: QA review simulation 

Day 5: Reporting and Improvement

·        QA reporting pack basics

·        Action tracking and CAPA basics

·        Continuous improvement routines

·        Performance QA KPIs

·        Final project: PQA action plan